Frequently Asked Questions

Lakes of Savannah South

Last Update: 5/14/2025

Amenity Access

Pool

What are the operating hours of the pool?
 The pool season typically runs from Memorial Day through Labor Day. During season, the pool is open every day from 8:00 AM -8:00 PM.
 Splash Pad open from Memorial Day until end of October. (8am – 8pm)

How many guests can I have at the pool?

• Residents are permitted up to 2 guests at any time.

Where is the pool located?
 The pool is located at 14000 Southern Oak Ln. Rosharon, TX 77583

Is alcohol allowed at the pool?

• Use of alcohol is strictly prohibited at the pool.

Clubhouse/Community Center

How can I reserve the clubhouse for a party?

• The clubhouse can be reserved by logging into TownSq and clicking on the Reservation link on the menu bar.

Is alcohol allowed at the clubhouse?

• Use of alcohol is permitted at the clubhouse under the following circumstances: 

Residents are permitted to have alcohol during their rental events if there is a police office in attendance. 

Architectural

What types of exterior modifications can I make to my home without requiring approval of the association?
 All exterior modifications or improvements should be approved through the community association’s architectural control process. Please submit your request via Town Sq.

Where do I find my community's architectural modification request form?

What’s the process for applying? How long does it take to get approval?
 Applications are reviewed by the Architectural Review Committee. This committee of volunteer homeowners ensures compliance with architectural guidelines. A response may take up to 60 days from submission. To avoid delays, include as much detail as possible.

What is the status of my application?
 If you haven’t heard back within 10 days of submission, please submit a request via TownSq

Board Meetings

How do I find out when the next Board meeting takes place?
Board meeting dates/times are noticed via the News & Events section of TownSq. If you’ve registered your email, you’ll also receive notice by email.

Where can I find copies of the most recent meeting minutes?
Meeting minutes are posted in the Documents section of TownSq

Common Area Maintenance

The landscaper didn’t cut my backyard. Why?
 Residents are responsible for the care and maintenance of their front and back yards. If you have concerns, submit a request via TownSq.

What does the Association maintain, and what am I responsible for?
 The Association is responsible for the common elements within the community and owners are responsible for the maintenance within their property lines per the Lot Plat. 

I need to report a common area maintenance issue…
 Please submit a request via TownSq with pictures and details. You’ll be able to track status within TownSq.

What is the trash/waste pick-up schedule?
 Trash and Recycle is Tuesday, Trash only is every Friday all items need to be out by 7am

What is the bulk pick-up schedule?
 Heavy (bulky) trash pickup is offered each service day. Please note that there are guidelines to be followed which can be viewed at www.best-trash.com 

How do I get electric/gas/water/trash service?
 Provide utility provider instructions here.

How do I get a mailbox key?
Contact your local USPS branch or a locksmith if purchasing a resale home.

Compliance

I received a violation notice. Who can I talk to?
Contact the Compliance Department at compliance@goodwintx.com. Information is also on the notice you received.

I need to report an issue with a neighbor’s home.
 Submit a request in  TownSq with a picture, address, and details. You can also report an issue on Goodwins website www.ggodwintx.com, click on Homeowner resources and report a deed violation. 

When does compliance visit the community?
 Typically every 2 weeks, but schedules may vary.

Is there a list of do’s and don’ts for tenants?
 Yes. The CC&Rs can be found at www.goodwintx.com by entering your community’s name in “Find My Community.” (top right hand corner of Goodwin’s website) 

Contacts

Who can I reach for help?

• TownSq App: Submit requests online or via mobile Click here: TownSq
• Resident Care Team: M–F, 8:00 AM–6:00 PM | 855-289-6007 | info@goodwintx.com | Live Chat: www.goodwintx.com
• Compliance Team: compliance@goodwintx.com

How can I reach the Board of Directors?
 You may address the Board at the next meeting or submit a request in TownSq.

Documents

Where can I find the governing documents?
 Available at www.goodwintx.com by searching your community’s name in “Find My Community.” You can also find the Community Documents on Town Sq. under my documents. 

Financial

What is my balance?
 You can view your account balance by logging into TownSq. You may also request your balance by contacting our Resident Care Team Monday–Friday, 8:00 AM–6:00 PM:
 📞 855-289-6007 | ✉️ info@goodwintx.com
 💬 Live Chat: www.goodwintx.com 

Option 1: Mail-In Payment
 Send your payment to:

Lakes of Savannah South 

c/o Goodwin Processing Center

PO Box 93447

Las Vegas, NV 89193-3447

Option 2: Pay Online via  TownSq (Web or Mobile App)

• From the Web:
  1. Login at https://app.townsq.io/login.
  2. Select the account you’d like to pay.
  3. Click “Make a Payment” to:
     • Pay your open balance
     • Set up recurring payments
     • Make a one-time custom payment
• From the Mobile App:
  1. Open TownSq and select your account.
  2. Tap “Make a Payment” and choose your payment option.

💳 Payment Options in TownSq:

• ACH/E-check: $1.50 convenience fee
• Credit/Debit Cards: $1.50 convenience fee + 3.5% of total payment

Option 3: Bank Bill Pay Service
 If you use your bank’s bill pay:

• Update the Payee to the Goodwin Processing Center address above.
• Include your Account Number and Association Code (HLOSV) in the memo line.

Can I pay my assessment with a credit/debit card?
 Yes. Credit/debit cards are accepted through TownSq.

• Web & App instructions are the same as above.
• Fees: $1.50 convenience fee + 3.5% of total payment (credit card).
• E-checks: $1.50 convenience fee.
• What is my property code?
   Your Property Code is HLOSV.

  What is the Management ID?
   6587

  When is my assessment due?
  The Annual Assessment is due January 1^st of every year and is considered late if received after January 31st

  Are there any fees associated with online payments?

  • Credit/Debit Cards: $1.50 + 3.5% of total payment
  • E-check: $1.50 flat fee

• Why does my account show a negative number?
  A negative number means you have a credit balance.

  I received a letter about a past due assessment. Who can I talk to?
   Contact our Resident Care Team:
   📞 855-289-6007 | ✉️ info@goodwintx.com
   💬 Live Chat available at www.goodwintx.com

  Who can I talk to about setting up a payment plan?
  Contact our Delinquency Team at delinquencies@goodwintx.com.

  What is my assessment paying for?
   Your assessment covers the operating expenses of the association. This may include landscaping, amenity maintenance, insurance, road maintenance, utilities, etc.

  Where can I find my account number?
   Your account number is on your billing statement or coupon book. If you can’t locate it, contact Resident Care: 📞 855-289-6007.

  Insurance

  My lender is asking for a copy of the association’s insurance. Where do I get it?
   Contact Resident Care Team (📞 855-289-6007 | ✉️ info@goodwintx.com).
  You can also request it through TownSq.

  How do I add my property to the insurance certificate?
   Contact the Association’s Insurance Agent:
   [List Insurance Agent’s Contact Info Here]

  Owner Information

  How do I update my contact information or mailing address?
   Contact Resident Care Team:
   📞 855-289-6007 | ✉️ info@goodwintx.com | Live Chat at www.goodwintx.com
   Or submit a request through TownSq.

• How do I get a lender questionnaire completed?
  Lender questionnaires can be ordered via Community Archives at communityarchives.com.

  How much does a lender questionnaire cost?
  Visit Community Archives at communityarchives.com for pricing details.

  Where do I obtain a resale certificate?
  Resale certificates can be ordered via Community Archives at communityarchives.com.

  I’m the lender and would like to get a statement. Is there a charge?
  Statements can be ordered via Community Archives at communityarchives.com.

  Rules & Regulations

  • What is the community’s rental/leasing policy?
    Owner Responsibility: Owners are fully responsible for their tenants’ conduct and compliance with association rules.
  • Minimum Lease Term: Short-term or transient rentals (such as nightly or weekly stays) are prohibited. Leases must meet the minimum duration defined by the association.
  • Written Lease Requirement: All leases must be in writing and include provisions requiring tenants to comply with HOA governing documents.
  • Submission to HOA: Owners must provide the HOA with a copy of the signed lease or required lease addendum within a set timeframe.
  • Tenant Screening: Background checks or application procedures may be required before occupancy.

• Occupancy Standards

  • Authorized Occupants: Only those listed on the lease may reside in the home. Unauthorized residents or subletting is prohibited.
  • Maximum Occupancy: Limits are set based on local ordinances or HOA rules to prevent overcrowding.
  • Registration: Tenants may be required to register with the association for identification and community access purposes.

• Enforcement & Penalties

  • Violations: If tenants violate the policy, the HOA may issue fines, restrict community privileges, or pursue legal remedies.
  • Owner Accountability: Fines and penalties are levied against the owner, who must resolve issues with their tenants.
  • Right of Action: The association reserves the right to evict tenants in severe or repeated violation cases.

• Other Provisions

  • Fair Housing Compliance: The policy must align with federal, state, and local fair housing laws.
  • Modifications: The Board may amend the policy as needed, with notice to owners.
  • What is the community’s pet policy?
    Please review the city/state/county standards.

    What is the community’s parking policy?
    Residents should park within their driveway and/or along the road on the side that the traffic flows.

    TownSq

    What is TownSq?
     TownSq is an all-in-one mobile app designed to help you connect, collaborate, and stay up-to-date with your community – anytime, on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can:

    • Communicate with neighbors, community managers, and board members
    • Manage your account and pay online
    • Stay up-to-date with community news and events
    • Submit and track service requests
    • Participate in community polls
    • Access community forms and documents
    • And more…

  • How do I register for TownSq?
     Registering is quick and easy:

    Option 1: Sign up with Email

    1. Go to TownSq.
    2. Enter your email and agree to the Terms of Use.
    3. You’ll receive a confirmation email (valid for 1 hour).
       • Didn’t get it? Check spam or click “Resend Email.”
    4. Confirm your community account information.
    5. Create a password.
    6. Click “Sign Up” → “Explore TownSq.”

  • Option 2: Sign up with Account Number

    1. Enter your Zip Code and Account Number.
    2. Agree to Terms of Use → Continue.
    3. Create your email and password → Done.

  • What if I get an error during registration?
     Contact our Resident Care Team:
     📞 855-289-6007 | ✉️ info@goodwintx.com (Mon–Fri, 8 AM–6 PM)
     💬 Live Chat: www.goodwintx.com

    How do I change my email preferences for notifications?
     Log into  TownSq→ Click your name (top right) → “Edit Profile” → Adjust notification preferences.

    How do I submit a request in TownSq?
    Log in → Click “Requests” on the left menu → Enter details.

    I forgot my password. How can I reset it?
     Go to: TownSq Password Recovery.